Delivery & Returns

All orders received by 3pm Monday to Friday are despatched for next working day delivery, either via carrier or first class post - unless otherwise advised. Orders placed after 3pm on Friday or on Saturday or Sunday will be despatched on the Monday. Please note orders are not shipped on Bank Holidays but on the following working day.

Saturday delivery is available at an extra cost, please contact us for a quotation.

Please note that you must inspect your order before signing for it.

Your signature is your confirmation that you have received your consignment in perfect condition. In the unlikely event that your goods are damaged, please refuse delivery and mark the consignment note accordingly.

All missing, damaged or late delivered goods must be reported to us within 24 hours of delivery.

Postage and Packing

For delivery on the U.K. mainland:

• For orders up to £60 - £7.95
• For orders over £60 - FREE
  
  

For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands or Europe please call for a quote.

Unfortunately there are hazardous goods that incur an additional £30.00 hazardous goods delivery surcharge – this is a once per delivery charge, not per product. These goods are shipped via a dedicated trained carrier service. Wherever possible, we have sourced alternative chemicals that do not incur this additional charge however, for some products there are unfortunately no alternatives. These products are highlighted in our catalogue and on our website. For Further Help And Advice Contact Us On 029 2070 5059. 
NOTE: Hazardous goods can only be sent on a two day delivery service and next day delivery is not available unfortunately.

Returned Goods Policy

It is All Swim’s aim that you are completely satisfied with your purchases. If, however, you do not require a product, simply return it within 30 days of delivery unused in its original packaging together with your receipt, with all parts and any manuals originally supplied and we will give you a full refund (excluding any carriage charge). However, we regret that special order items and non-stocked items cannot be refunded.