Terms and Conditions of Purchases

These Terms apply to any orders made with All Swim Ltd (registered in England and Wales with company number 01061642) (“we”, “us”, or “our”). Please ensure you read these carefully and make sure you are happy with these Terms before you make any purchases.

Should you have any questions, please contact us:

Email: sales@allswimltd.com

Tel No: 02920 705059

Address: All Swim Showroom, Units 3-5 Link Trade Park, Penarth Road, Cardiff CF11 8TQ.

Here is a list of the provisions found in these terms:

1. We accept orders and process payments at the same time.
2. Sometimes we reject orders.
3. We charge interest on late payments.
4. We pass on increases in VAT.
5. We're not responsible for delays outside our control.
6. You're responsible for making sure your measurements are accurate.
7. We may charge you if you don't give us information we need in order to fulfil your order or if you fail to do preparatory work as agreed with us.
8. Deliveries and Returns.
9. If you bought online, or over the telephone, you have a legal right to change your mind.
10. You have rights if there is something wrong with your product.
11. We can end our contract with you.
12. We don't compensate you for all losses caused by us or our products.
13. We use your personal data as set out in our Privacy Notice.
14. Resolving disputes with us.
15. Other important terms apply to our contract.

1. We accept orders and process payments at the same time

We will contact you to confirm we've received your order and processed your payment if placed online. Alternatively, we will confirm to you that this has been done should you place an order over the telephone.

For some products we take payments at regular intervals, as explained to you during the order process. You will own the product once we have received payment in full.

2. Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the delivery area for your order, as stated on our website, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

3. We charge interest on late payments

If we're unable to collect any payment you owe us, we will charge interest on the overdue amount at the rate of 5% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

4. We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

5. We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, such as industrial action or adverse weather which impacts deliveries, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to discuss cancelling your order and arrange a refund for any products you have paid for, but not received.

6. You're responsible for making sure your measurements are accurate.

If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct. For information and tips on how to measure your potential order please look on our website or contact us.

7. We may charge you if you don't give us information we need in order to fulfil your order or if you fail to do preparatory work as agreed with us.

We may charge you additional sums if you don't give us information we need in order to fulfil your order, for example, how we can access your property for delivery or installation or if you fail to do preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower, or reschedule an installation.

8. Deliveries and Returns

All orders received by 3pm Monday to Friday are usually despatched for next working day delivery (apart from hazardous goods which are shipped via a 2 working days’ service) either via carrier or first class post - unless otherwise advised. Any orders placed after 3pm on Friday or on Saturday or Sunday will be despatched on next working day. Saturday delivery is available at an extra cost, please contact us for a quotation.

In the unlikely event that your goods are damaged, please refuse delivery and mark the consignment note accordingly in order for us to arrange a replacement or a full refund where possible. Not doing so may limit your rights under these terms or any provided by the law, but you must immediately notify us if you become aware of a defect once you receive the product.

The fees for deliveries in the UK mainland are:

• For orders up to £60 - £7.95
• For orders over £60 - FREE
  
  

For deliveries to Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Highlands or Europe please contact us before placing an order.

If you order hazardous goods there is an additional hazardous goods delivery fee of £30.00. This is per delivery, not per product, and are shipped via a dedicated trained carrier service. Where possible, we will attempt to source alternative chemicals that do not incur this additional charge, however, for some products there are no suitable alternatives. These products are highlighted in our catalogue and on our website. For further help and advice please contact us.

9. If you bought online, or over the telephone, you have a legal right to change your mind.

Please note this clause 9 only applies to consumers (who act outside the course of a business, trade or profession).

For most of our products bought online or ordered over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

A. You can’t change your mind about an order for:

• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• goods that are made to your specifications or are clearly personalised; and
• goods which become mixed inseparably with other items after their delivery.
  
  

B. If you change your mind about a product, you must let us know no later than 14 days after the day we deliver it. To let us know you want to change your mind, contact us using the contact details found at the top of these terms.

C. You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product. You can:

• Bring the product to our store, you will need your receipt and the card you paid with.
• Send the product back to us. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns, including our collection arrangements for products which can’t be posted, see our Returns Process.

 
We don’t refund any extra you have paid for express delivery or delivery at a particular time.

Certain products, if returned, will be collected by us from you if you wish to return them in accordance with this clause 9. Please contact us for further details.

D. If you handle the product in a way which would not be acceptable in-store or in accordance with the manufacturer’s instructions, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

E. If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We will refund you by the method you used for payment.

10. You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must either bring it into our store or contact us and we can discuss your options, such as offering a replacement, or offering a refund where possible. We cannot refund a product where it has been used in any way which is not in accordance with the manufacturer’s instructions or it is clear there has been damage caused by your use.

11. We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

• You don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due,
• You don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, delivery instructions; or
• You don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.

12. We don't compensate you for all losses caused by us, our products, or any advice or support we offer

We're responsible for losses you suffer caused by us breaking this contract unless:

• It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• We have taken the steps set out in the section “We're not responsible for delays outside our control”.
• You could have avoided by taking reasonable action, including following our or the manufacturer’s reasonable instructions for use of your product.
• It relates to your use of a product for the purposes of your trade, business, craft or profession.

 If you are a business customer (acting in the course of a business, trade or profession when placing an order), we accept no liability for the following losses:

• Loss of savings.
• Loss of use or production.
• Loss of goodwill.
• Business interruption.
• Subject to clause 10, any remedial costs if the product(s) is damaged or defective.
• Damage to property or possessions through use or misuse of the product.
• Loss caused by delay or other late performance.
• Indirect or consequential losses.

If are a business customer, except as set out in our agreement, all other terms, warranties, representations and conditions implied by statute, common law or otherwise (including fitness for purpose) are excluded to the fullest extent permitted by law in relation to your order.

 
13. We use your personal data as set out in our Privacy Policy

How we use any personal data you give us is set out in our Privacy Notice :- Privacy Policy

14. Resolving disputes with us

We will do our best to resolve any problems you have with us or our products and we will help where we can if you have any problems. Any complaints you may have you can tell us about in writing or over the phone via our contact details in these terms.

Your order and these terms are governed by the laws of England and Wales and can bring claims against us in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

15. Other important terms apply to our contract

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.